Shipping policy
Summary
This Logistics Policy outlines our global delivery service, which ensures shipments arrive within 7–15 working days and provides waybill tracking for real-time visibility. It covers the scope of services, transit times, tracking, customer obligations, customs and duties, liability and insurance, claims procedures, and force majeure. Please review each section carefully to understand your responsibilities and the terms governing our international delivery service.
1. Scope
Our Logistics Policy applies to all orders shipped from our facilities to destinations worldwide under the Standard International Delivery Service. This policy governs delivery timeframes, tracking, customs clearance, liability, and claims processes for all goods dispatched under this service.
2. Shipping Service
2.1 Transit Time
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All Standard International Deliveries are shipped via major global carriers and are expected to arrive within 7–15 working days after dispatch, subject to customs clearance and local postal services. (DHL Delivery Times & Weekend Services: Options and Schedules)
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Delivery timeframes are calculated in business days (Monday through Friday, excluding local public holidays) and commence on the day following parcel hand-over to the carrier. (International Shipping Service - DHL eCommerce)
2.2 Tracking
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Each shipment is assigned a unique waybill number, enabling customers to track their parcel’s status online via our carrier’s tracking portal. (Terms and Conditions | UPS - United States)
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Real-time tracking updates cover major milestones: dispatch, in-transit, customs clearance, and out for delivery. (DHL eCommerce Tracking and Shipment Status FAQ)
3. Customer Obligations
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Accurate Information: Customers must provide correct recipient details (name, address, and contact) at the time of order to avoid delivery delays or mis-shipments. ([PDF] Terms and Conditions of International Service - UPS)
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Packaging Standards: Goods must be packaged per carrier guidelines, ensuring adequate protection against damage during transit. ([PDF] ups® worldwide economy terms and conditions)
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Prohibited Items: It is the shipper’s responsibility to ensure no prohibited or restricted items are included. Shipments containing unauthorized goods will be refused or destroyed by the carrier. (Terms and Conditions | UPS - United States)
4. Liability and Insurance
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Liability for loss or damage is limited to the terms set forth by the carrier’s tariff, typically USD 13.00 per lb or the declared value, whichever is lower, unless additional coverage is purchased. (International Shipping Service - DHL eCommerce)
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Customers may opt for Shipment Value Protection to increase liability coverage beyond the carrier’s default limits. (DHL Delivery Times & Weekend Services: Options and Schedules)
5. Claims and Lost Shipments
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Damage Claims: Notify us and the carrier within 7 calendar days of delivery with photographic evidence of damage. ([PDF] 2025 UPS® Tariff/Terms & Conditions of Service)
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Lost Shipments: If a parcel does not arrive within 30 days of dispatch, customers may file a claim for loss. Claims require proof of shipment, waybill number, and invoice. ([PDF] 2025 UPS® Tariff/Terms & Conditions of Service)
6. Force Majeure
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We and our carriers are not liable for delays or failures in performance due to causes beyond our reasonable control, including natural disasters, strikes, wars, or government actions. ([PDF] Terms and Conditions of Air Service - UPS)
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In such events, we will make reasonable efforts to resume normal service as soon as possible.
7. Policy Changes
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We reserve the right to amend this Logistics Policy at any time. Changes become effective upon posting on our website, and the version at the time of shipment will govern that shipment.
8. Contact Information
For questions or assistance regarding this policy, shipment tracking, or claims, please contact our Logistics Support Team:
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Email: synichoe.jewelry@gmail.com
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WhatsApp: +44 7881659922 (Mon–Fri, 9 AM–6 PM local time)
End of Logistics Policy